Product Care
Caring for Your Treatments
Your new custom treatments are the finest quality available. Keep them looking fresh and new with these product care suggestions and guidelines.
Hunter Douglas Guidelines
Do
- A light dusting with a feather duster should be the only cleaning needed.
- You can hand-held vacuum with low suction, compressed air, or a hair-dryer on a cool setting to remove any accumulated dust and dirt.
Replacing Batteries
Follow these simple steps to replace the batteries in your shade and remote, or watch our installer walk you through the process.
Recharging Batteries
Resetting Shades
If other items interfere with the shade’s communication, or a loss of power occurs in the home, you may need to perform a reset. Hold the button on the shade’s headrail for 6 seconds. The shade will jog indicating the reset has taken place. Be careful not to hold it longer than 6 seconds, or you could wipe out the memory of the shade. Watch our installer demonstrate how to reset your shades.
If you need further assistance, call Draped in Style or the Hunter Douglas Consumer Hotline: 888-602-8059
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Fabric Treatments Care and Maintenance
Your new custom fabric treatments are some of the finest quality available. By following a few simple suggestions and guidelines, you can keep them looking fresh and new.
Do
- Vacuum accumulated dust from the surface of your treatments twice a year
- Use a clean, soft brush attachment and reduced suction power
- Watch for any large accumulations that could spread by brush
Do Not
- Wash or launder custom treatments
- Iron your window treatments or subject them to high temperatures
If Your Roman Shade Is Locked
Unlocking a Roman shade typically involves releasing the mechanism that keeps the shade in a raised or lowered position. To identify the spring mechanism, you might need to pull the shade down slightly and then release it to unlock.
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Warranty Coverage
Draped in Style is pleased to provide a one-year limited warranty on all products and installation services. This warranty covers defects in materials and workmanship, as well as issues arising from normal use within the specified warranty period. Additionally, Hunter Douglas products are covered by their own product-specific warranty terms, as outlined below.
- Warranty Period: Draped in Style offers a one-year warranty from the date of installation on all products and installation services provided.
- Service Calls: For the first year, all service calls are free for warranty-covered issues. Our team will assess, adjust, or repair any issues that arise due to defective materials or workmanship at no cost to you.
- Post-Warranty Service Calls: After the initial one-year period, service calls will be available at a rate of $125 per hour. This rate applies to labor only and does not include any additional costs for replacement parts or materials if required.
- Exclusions:
- The warranty does not cover damage resulting from misuse, abuse, neglect, or modifications not performed by Draped in Style.
- Normal wear and tear, including minor scratches, fading, and other aesthetic changes, are not covered under this warranty.
Hunter Douglas Warranty Terms
Hunter Douglas products purchased through Draped in Style are also covered by the Hunter Douglas Limited Lifetime Warranty. This warranty covers specific aspects of Hunter Douglas products, including:
- Lifetime Coverage:
- Hunter Douglas warrants that products will be free from defects in materials, workmanship, and operation for as long as the original purchaser owns the product.
- The warranty covers all internal mechanisms, components, and the brackets used to install the product.
- Limited Coverage:
- Hunter Douglas window fashion products are covered for defects in materials, workmanship, or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Operational cords for a full 7 years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from the date of purchase.
Exclusions for Hunter Douglas Warranty
Hunter Douglas Does Not Cover:
- Any damage due to improper installation, alterations, misuse, or abuse.
- Normal wear and tear, such as fading of fabrics or slight discoloration over time.
- Costs associated with removal or reinstallation of the products.
For additional details regarding the Hunter Douglas Limited Lifetime Warranty, please refer to the warranty card provided with your product or contact our team.
If you have any questions about this warranty or would like to schedule a service call, please contact Draped in Style.
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